Monitor Microsoft Teams channels
With Microsoft Teams connected, you can opt individual channels in for competitive-question detection, see where the app is installed, review what reps are capturing, and manage the tenant link. Everything here lives on the Teams settings page.
What you’ll do
Section titled “What you’ll do”- Check which teams the Playwise HQ app is installed in.
- Choose the channels you want Playwise HQ to monitor.
- Review captured insights and battlecard gaps.
- Disconnect or release the tenant when you need to.
Before you start
Section titled “Before you start”- You need the Admin role in Playwise HQ.
- Microsoft Teams must be connected (Pro or Enterprise plan, or your trial).
See where the app is installed
Section titled “See where the app is installed”The Team installs card lists every team the Playwise HQ app is (or was) installed in. It’s read-only — installs happen inside Microsoft Teams, from Apps → Built for your org.
Each team shows an install state (Installed or Removed) and a message-access badge: RSC verified, Awaiting first message, RSC unverified, or RSC blocked. If a team is RSC blocked, a tenant policy is likely preventing message access, so its channels can’t be monitored.
Choose channels to monitor
Section titled “Choose channels to monitor”Under Proactive question detection, monitoring lets Playwise HQ spot competitive questions in a channel and privately offer a relevant battlecard answer.
- In the Select a team dropdown, pick a team. Only teams where the bot is installed and not access-blocked can be chosen.
- In Select a channel, pick the channel, then click Monitor.
- A privacy notice appears explaining that Playwise HQ will read messages in that channel to detect competitor mentions, and that messages without a competitor mention are discarded. Click I understand — monitor this channel to confirm — the channel isn’t monitored until you do.
- On each monitored row, set the confidence to High or Medium, and use Pause / Resume to turn detection off or back on.
A paused row shows why it stopped — Team app removed, Integration disconnected, or Access blocked. Messages are processed transiently and Playwise HQ never posts publicly on its own.
Review the analytics
Section titled “Review the analytics”Two cards summarise what’s flowing in from Teams:
- Captured insights from Teams — how much intel reps have sent via Send to Playwise, split by Pending review, Approved, and Rejected, plus the most-submitted competitors and a breakdown by type.
- Battlecard gaps from Teams — questions reps asked that your battlecards couldn’t answer, with Insufficient content and Competitor not found counts and ranked lists to prioritise. Raw question text is never shown.
Disconnect or release the tenant
Section titled “Disconnect or release the tenant”There are two ways to unlink, and they’re deliberately different:
- Disconnect Microsoft Teams stops Q&A, capture, and channel listening until you reconnect, but keeps the Microsoft tenant reserved to your Playwise HQ account.
- Release tenant is heavier: it frees the Microsoft tenant so a different Playwise HQ account can link it. It’s only offered when the tenant is still reserved and the integration isn’t active. To confirm, type the exact tenant name shown (or
RELEASEif no name appears), then click Release tenant.
Good to know
Section titled “Good to know”- Monitoring is off by default and opt-in per channel — nothing is read until you add and confirm a channel.
- If the app is removed from Teams, reinstall it from Apps → Built for your org and reconnect.