Manage billing and payment
Everything to do with paying for Playwise HQ — your card, your subscription, invoices, and how many seats you’re paying for — is handled in a secure billing portal run by our payment provider. This guide shows how to reach it and what you can do there.
Before you start
Section titled “Before you start”- You need the Admin role.
- Your account needs to be on a paid plan (Pro or Enterprise). The portal manages an active subscription, so it isn’t available on Free.
Open the billing portal
Section titled “Open the billing portal”- Open Settings and go to the Subscription Management tab.
- On the Current Plan card, click Manage Subscription.
- A secure billing portal opens in a new page. When you’re done, close it or use its link back to return to Playwise HQ.
What you can do in the portal
Section titled “What you can do in the portal”- Update your payment method — add a new card or replace the one on file.
- View invoices and billing history — see and download past invoices and receipts.
- Change your subscription — switch between monthly and yearly billing, or move between Pro and Enterprise.
- Add or remove seats — adjust how many users you’re paying for. Adding seats lets more people into your account; the per-seat cost is shown before you confirm.
- See your renewal date — check when your plan next renews and for how much.
Good to know
Section titled “Good to know”- Payments are handled entirely by our payment provider. Playwise HQ never sees or stores your full card details.
- Seat changes and plan usage stay in sync. If you add seats in the portal, those users can be invited straight away — see Seats and usage limits.
- To move down to the Free plan, use Downgrade to Free on the Current Plan card rather than the portal — see Upgrade or downgrade your plan.