Your user profile in Playwise HQ contains your personal information and login credentials. Keeping your profile up to date ensures your team can identify you correctly and that your account remains secure. The profile page has three cards: Profile Information for your name, Email Address for changing the address you log in with, and Change Password.
Both sections are located on the Profile tab within Settings, making it easy to manage all your account information from a single page.
Key benefits
Keep your contact details current — Update your name and email address whenever they change, so your team always sees the right information.
Maintain account security — Change your password regularly or whenever you suspect it may have been compromised.
All devices are secured on password change — When you change your password, all existing sessions across all devices are invalidated, ensuring no one else can use an old session.
Simple and fast — Both profile updates and password changes are completed in just a few clicks.
What You Need to Know Before Updating Your Profile
All authenticated users — Admin, Editor, and Viewer — can update their own profile. There are no role restrictions on profile or password updates. You can only edit your own profile; you cannot edit another user’s profile.
The “Save Changes” button for profile information is only enabled when you have actually changed a field from its current value. If you open the profile page and make no changes, the button remains disabled. This prevents unnecessary saves and ensures only intentional updates are submitted.
If you change your email address, the new email must not already be in use by another user on the platform. If you request a change to an address that is already taken, you will see an error: “Email address is already in use”.
Profile picture upload is not currently available. Playwise HQ displays your initials automatically wherever an avatar is shown throughout the platform.
A Step by Step Guide on How to Update Your User Profile in Playwise HQ
First Name — Enter your first name. Maximum 50 characters. Only letters, spaces, hyphens, and apostrophes are allowed. The placeholder reads: “Enter your first name”.
Last Name — Enter your last name. Maximum 50 characters. Only letters, spaces, hyphens, and apostrophes are allowed. The placeholder reads: “Enter your last name”.
The Email Address card shows your current address and whether it is verified. Changing it is a two-step process: the new address only takes effect once you confirm it from that inbox.
On the Profile tab, find the Email Address card and click “Change Email”. The button is only available once your current address is verified; if it isn’t, click “Resend verification” first and confirm your current address.
Enter the new address in New Email Address (placeholder: “Enter your new email address”) and click “Send Verification”.
A notification confirms: “Verification email sent to your new address. Please check your inbox.” The card now shows the pending address and when the link expires.
Open the email sent to the new address and click the verification link. Your login email changes once the link is confirmed; until then, keep signing in with your current address.
While a change is pending, use “Resend” on the card if the email didn’t arrive, or “Cancel” to keep your current address. If the link expires, request the change again.
On the same Profile tab within Settings, scroll down below the Profile Information card.
You will see the Change Password card with the description: “Update your password to keep your account secure. After changing your password, you will be logged out of all devices and need to sign in again.”
This error means the email address you entered is already associated with another user account. Choose a different email address or verify that you entered the correct one.
This error appears when the password you entered in the Current Password field does not match your actual current password. Re-enter your current password carefully, using the eye icon to toggle visibility if needed.
The button is disabled when no changes have been detected. Make sure you have actually modified First Name or Last Name from its current value. Email changes don’t use this button: they go through “Change Email” in the Email Address card.
This error appears if your profile data could not be loaded from the server. Try refreshing the page. If the issue persists, check your internet connection or contact support.
