Slack alerts and channel monitoring
Beyond individual reps, you can wire Slack into your team’s workflow: post competitor updates to the right channels, optionally spot competitive questions as they come up, and see which battlecards need more content. All of this is configured from the Slack settings page.
What you’ll do
Section titled “What you’ll do”- Subscribe channels to the competitor events you care about.
- Optionally turn on question detection in chosen channels.
- Review the battlecard gaps reps are hitting in Slack.
Before you start
Section titled “Before you start”- You need the Admin role in Playwise HQ.
- Slack must be connected (Pro or Enterprise plan, or your trial).
Send competitor alerts to a channel
Section titled “Send competitor alerts to a channel”Channel subscriptions decide which battlecard events post to which Slack channel.
- Go to Settings → Integrations → Slack and, under Channel subscriptions, click Add subscription.
- In the Subscribe a channel dialog, pick a Channel.
- Tick the Event types you want that channel to receive: Battlecard created, Battlecard significantly updated, AI-generated battlecard ready, and Insight submitted for review.
- Click Add subscription.
To stop notifications later, remove the row from the subscriptions table.
Private channels only appear in the list after you invite the bot. In the channel, run /invite @Playwise, then reopen the dialog. In this release, subscriptions cover all competitors rather than a single one.
Detect competitor questions in a channel (optional)
Section titled “Detect competitor questions in a channel (optional)”Under Proactive question detection, you can opt individual channels in so Playwise HQ spots competitive questions and privately offers a relevant battlecard answer.
- Invite the bot to the channel first with
/invite @Playwise. - Choose the channel in Add a channel to monitor, then click Monitor.
- Use Pause / Resume on a row to turn detection off or back on, and adjust its minimum confidence if it’s suggesting too often or too rarely.
Privacy matters here. Messages in a monitored channel are processed transiently — only a short, sanitised snippet is stored — and Playwise HQ never posts publicly unless someone chooses to post an answer to the channel. Monitoring is off until you opt a channel in.
Good to know
Section titled “Good to know”- The same settings page also has a Captured insights from Slack card, summarising the intel reps sent in and how much is still pending review. See Review and manage field insights.
- Disconnecting Slack stops all channel alerts until you reconnect.