Field insights in Playwise HQ let any team member share competitive intelligence they have gathered about a competitor directly on that competitor’s battlecard. Whether you have just come out of a sales call where a prospect mentioned a competitor’s new feature, or you have spotted a change in a competitor’s pricing, you can capture that knowledge in seconds so your entire team can benefit.
Insights are submitted for review and, once approved by an admin or editor, become visible to every user on your team. This creates a continuous feedback loop where first-hand knowledge from the field feeds directly into your competitive intelligence.
Key benefits
Share intelligence from the field in real time — Capture competitive insights the moment you learn them, while the details are still fresh.
Simple one-step submission — No complex forms or categories to fill out. Just write what you know and submit.
Quality-controlled through an approval workflow — Every insight goes through a review process before it is published, ensuring only accurate and relevant intelligence reaches your team.
Keep battlecards fresh with crowd-sourced input — Your entire sales team can contribute, making battlecards a living resource that improves over time.
Build institutional knowledge — First-hand observations from reps across your organisation are captured and preserved, rather than lost in emails or chat messages.
What You Need to Know Before Submitting an Insight
All authenticated users — Admin, Editor, and Viewer — can submit field insights. There are no role restrictions on submitting an insight. If you can log in to Playwise HQ, you can contribute.
The Field Insights tab must be enabled in your account’s battlecard configuration for you to see it. If you do not see a “Field Insights” tab on the battlecard view page, your account administrator may have hidden it.
Contact your administrator and ask them to enable the Field Insights tab in Settings > Account Configuration > Battlecard Configuration. See How to Configure Battlecard Fields as an Admin for more details.
When you submit an insight, it is not immediately visible to all users. Here is how the process works:
You submit your insight — it is created with a “Pending” status.
An admin or editor on your team reviews the insight.
The reviewer can approve the insight (making it visible to everyone), reject it, or mark it as incorporated (meaning the content has been added directly to the battlecard).
As a Viewer, you will only see approved insights on the Field Insights tab. You will not see your own pending submissions in the list — they are visible only to admins and editors until approved.
Scroll down to the “Share Your Insight” section at the bottom of the tab.
Click into the rich text editor. The placeholder text reads: “Share competitive intelligence you’ve gathered about this competitor…”
Type your insight using the rich text editor. You can use the formatting toolbar to apply bold, italic, bullet points, numbered lists, and other formatting to make your insight clear and easy to read.
