Seats and usage limits
Your plan sets two things: how many people can use Playwise HQ (seats) and how much content you can create (usage limits). This page explains both and shows where to see your account’s current usage against its limits.
A seat is one user in your account. Paid plans include a number of seats, and you can add more that are billed per seat:
- Pro includes 10 users. Extra users cost about $19 per user per month.
- Enterprise includes 20 users. Extra users cost about $24 per user per month.
- Free allows up to 5 users and has no paid seats.
- Trial gives you unlimited users for the length of the trial.
When you add someone beyond your included seats, the extra seat is added to your subscription automatically. You manage seats — and see the per-seat cost before you confirm — through the billing portal. See Manage billing and payment and Invite users to your account.
Usage limits
Section titled “Usage limits”Alongside seats, each plan limits how much content you can create. On the Free plan the limits are:
- Battlecards — up to 5.
- Products per battlecard — 1.
- Win/loss records — your 20 most recent records stay unlocked.
- Evidence import batch size — up to 20 records per import.
Trial, Pro, and Enterprise remove the battlecard, product, and win/loss limits entirely. The evidence-import batch size is larger on paid plans — 50 records per import on Pro, and 100 on Enterprise — so you can bring in win/loss evidence from your CRM in bigger batches.
Hitting a limit is not an error
Section titled “Hitting a limit is not an error”When you reach a limit — for example, trying to create a sixth battlecard on Free — Playwise HQ doesn’t show an error or lose your work. It shows an upgrade prompt explaining which limit you’ve reached and offering to move you to a plan that removes it. Nothing you’ve already created is affected; you simply can’t add more until you upgrade.
Where to see your usage
Section titled “Where to see your usage”You can check your account against its limits at any time:
- Open Settings and go to the Subscription Management tab. You need the Admin role.
- The Account Usage and Limits card lists each limit with your current usage beside it — for example Users 4 / 10 or Battlecards 5 / 5.
- The Users row also breaks down your seats, showing how many are included in your plan and how many extra seats you’ve added.
Good to know
Section titled “Good to know”- Win/loss records are unlocked, not deleted. On Free, only your 20 most recent records are unlocked; older records are locked and stay in your account. Upgrading unlocks them all again — see Upgrade or downgrade your plan.
- Unlimited plans still show usage so you can see how much you’re using — the limit simply reads Unlimited.
- Seats and usage are account-wide, shared by everyone in your account, not per person.