Upgrade or downgrade your plan
You can move up or down between plans whenever your team’s needs change. Upgrading unlocks higher limits and more features; downgrading reduces cost. This guide walks through changing plans and explains what happens to your content — the short version is that nothing is ever deleted.
What you’ll do
Section titled “What you’ll do”- Open Subscription Management in Settings.
- Choose a plan and billing period.
- Confirm the change (through the billing portal for upgrades).
Changing plans is admin-only.
Before you start
Section titled “Before you start”- You need the Admin role.
- Have a card ready if you’re moving to a paid plan — payment is handled securely by our payment provider.
Upgrade to a paid plan
Section titled “Upgrade to a paid plan”- Open Settings and go to the Subscription Management tab.
- Under Upgrade Your Plan, choose Monthly or Yearly billing.
- On the Pro or Enterprise card, review what’s included and the price. If you have more users than the plan includes, the card shows the cost of the extra seats.
- Click Select Plan to pick it, review the price quote, then click Proceed to Checkout.
- Complete payment in the checkout page that opens. When it finishes, you’re returned to Playwise HQ on your new plan and your higher limits take effect immediately.
Change an existing paid plan
Section titled “Change an existing paid plan”If you’re already on a paid plan and want to switch between Pro and Enterprise, add or remove seats, or change billing period, use the billing portal. On the Current Plan card, click Manage Subscription. See Manage billing and payment for what you can do there.
Downgrade to a smaller plan
Section titled “Downgrade to a smaller plan”To move down to Free, open the Current Plan card and click Downgrade to Free. Your plan changes at the end of your current billing period.
What happens to your content on a downgrade
Section titled “What happens to your content on a downgrade”This is the important part, and it’s designed to be safe: moving to a smaller plan locks anything over the new plan’s limits — it never deletes it.
If, after downgrading, you have more than the new plan allows:
- Battlecards over the limit are locked. They stay in your account but can’t be edited until you’re back under the limit or upgrade again.
- Products over the one-per-battlecard limit on Free are locked in the same way.
- Win/loss records beyond your 20 most recent are locked; your recent records stay fully available.
- Users over the seat limit are locked out of the account rather than removed.
Everything locked is preserved exactly as it was. Re-upgrade at any time and it all unlocks instantly — nothing is lost in the meantime.
The same locking applies when a free trial ends without upgrading: your account moves to Free-tier limits and anything above them is locked, not deleted. See Your free trial.
Good to know
Section titled “Good to know”- Upgrading is instant; downgrading takes effect at the end of your billing period, so you keep the plan you’ve paid for until then.
- Public battlecard sharing is not affected by plan changes. It’s a separate per-account setting we switch on by request — see Enable public battlecard sharing.
- If you’re unsure which content will be locked before you downgrade, check the Account Usage and Limits card against the smaller plan’s limits first — see Seats and usage limits.