Reset or recover your password
Forgotten your password, or just want to change it? You can reset it yourself from the login page — Playwise HQ emails you a secure link to set a new one.
How to reset your password
Section titled “How to reset your password”- On the login page, click Forgot password? (see How to log in if you need to find it).
- On the Reset your password screen, enter your email address and click Send reset link.
- You’ll see a Check your email confirmation. If an account exists with that address, Playwise HQ sends a reset link that expires in 1 hour.
- Open the email and click the reset link. It opens the Set new password screen.
- Enter a new password — at least 8 characters, with a letter and a number — and confirm it. A live indicator shows the requirements as you type. Click Reset password.
- On Password reset successful, click Go to Login and sign in with your new password.
Good to know
Section titled “Good to know”- The Check your email message is deliberately generic: it doesn’t reveal whether an account exists for that address. If no email arrives, check your spam folder, confirm you used the right address, or click try again.
- Reset links expire after 1 hour. An expired or already-used link opens Invalid reset link — click Request new reset link to start again.
- Resetting your password signs you out everywhere and there’s no automatic login, so sign back in with your new password.